These terms apply to your use of this website and to services provided by NETALYST Corporation Pty Ltd (ABN 69 688 734 652) (“NETALYST”, “we”, “us”). By using our website or services, you agree to these terms. If you become a member, you'll also receive a written service agreement before you sign; if it differs from these terms, the service agreement applies.
Our services
We provide website design and hosting, Google Business Profile setup and management, branding and logo design, design and print products, and business automation services such as enquiry follow-up, review requests, booking reminders and call answering. What's included depends on the plan or product you choose, as described on our website or in your quote.
Free website design and business check
Our free website design preview and free business check are offered with no obligation to buy. The design preview, including any logo concept, remains our property until you purchase it. You may not use, copy or have someone else build from the preview unless you engage us to complete it.
Results from the free business check are general suggestions based on your answers. They are not a guarantee of any particular outcome.
Quotes and prices
Prices are in Australian dollars. [GST wording to confirm with accountant.] Quotes are valid for 30 days unless stated otherwise. Founding-member pricing applies only to the clients we confirm in writing.
Third-party costs, such as paid apps, premium domains, extra phone usage or postage outside the Gold Coast, may be charged separately — we'll always tell you before any such cost applies.
Memberships
- Memberships have an initial 12-month term, then continue month to month until cancelled with 30 days' written notice.
- The setup fee is due before work begins, or in three monthly instalments where offered.
- Monthly fees are charged in advance, by direct debit or card.
- Your monthly price is locked for as long as your membership continues without a break.
- 24/7 call answering includes a fair-use allowance, set out in your service agreement.
- Early cancellation within the initial term: [terms to confirm before launch — set out in the service agreement].
Ownership
Your domain name, Google Business Profile and reviews always belong to you and stay in your name.
If you buy a website outright or choose a pay-upfront plan, the website design and content become yours once paid in full. On small-upfront plans, the website becomes yours after 24 months of continuous membership; before then, it is licensed to you while your membership is active.
We may keep and reuse our own templates, code and know-how, and may show your finished website in our portfolio unless you ask us not to.
Your responsibilities
You agree to provide accurate information and content on time, and confirm you have the right to use any logos, photos, text and other material you give us. Timeframes start once we have the details and content we need. You're responsible for the accuracy of your business information, prices and claims shown on your website and profiles.
Refunds and cancellations
We don't offer refunds for change of mind. Setup and design fees cover work that begins straight away, so they are non-refundable once work has started. Custom-designed and printed products are made to order and can't be returned for change of mind.
This does not limit your rights under the Australian Consumer Law. If our service or product has a major problem, you can ask for a refund or replacement; for minor problems, we'll fix the issue within a reasonable time. Faulty or incorrectly printed items will be reprinted or refunded.
Reviews
Our review tools ask all customers for honest feedback. We do not write fake reviews, offer incentives for positive reviews, or filter out unhappy customers, in line with Google's policies and Australian Consumer Law.
Our website and Net
Information on our website is general in nature. Net, our website assistant, gives automated general answers only — it is not a quote, contract or professional advice. For a firm price, ask us for a written quote.
Website content and branding are owned by NETALYST and may not be copied without permission.
Liability
To the extent permitted by law, our liability for any loss arising from our services is limited to resupplying the services or paying the cost of having them resupplied. We are not responsible for losses caused by third-party platforms (such as Google, hosting or app providers), outages outside our control, or content you supply. Nothing in these terms excludes rights you have under the Australian Consumer Law.
Governing law
These terms are governed by the laws of Queensland, Australia.
Contact us
NETALYST Corporation Pty Ltd · ABN 69 688 734 652 · Gold Coast, Queensland · [email protected]