This policy explains how NETALYST Corporation Pty Ltd (ABN 69 688 734 652) (“NETALYST”, “we”, “us”) collects, uses, discloses and protects personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We only collect what we need to respond to you and provide our services. Depending on how you deal with us, this may include:
- Your name, business name, email address and phone number
- Your current website address and details about your business
- Your answers to our free business check and free website design brief (for example your business type, the problems you want solved, and the style, colours and features you like)
- Content you send us to build your website or brand, such as logos, photos and text
- Billing details needed to invoice you (we do not store full card numbers — payments are handled by our payment provider)
- Basic technical information when you visit our website, such as browser type and pages viewed (see our Cookie Policy)
We don't ask for sensitive information and ask that you don't send it to us.
How we collect it
We collect information directly from you — when you complete a form, email or call us, chat with Net (our website assistant), or become a client. We may also look at information your business has already made public, such as your website and Google Business Profile, to prepare a proposal or free design for you.
Net, our website assistant, answers common questions using pre-written replies. Messages you type into Net stay in your browser and are not sent to us or stored.
How we use it
- To respond to your enquiry and prepare your free business check results or website design preview
- To provide, manage and improve our services, and to invoice you
- To contact you about your enquiry or account
- To send you marketing emails, only where you have agreed or the law otherwise allows
- To meet our legal, tax and accounting obligations
We do not sell, rent or trade your personal information.
Email and SMS
We will only send you marketing emails with your consent, and every marketing email includes our details and an easy way to unsubscribe. We will only send you text messages if you have separately agreed to receive texts — agreeing to email does not cover SMS. You can opt out at any time by replying STOP or contacting us.
Who we share it with
We share personal information only with trusted service providers who help us run our business, and only as needed. These may include website hosting, email, customer-management and scheduling software, payment processing, printing and delivery partners, and our accountant. We may also disclose information where required or authorised by law.
Some of these providers store data on servers outside Australia, including in the United States. We take reasonable steps to make sure they protect your information in a way that is consistent with the Australian Privacy Principles.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including secure, password-protected systems and limiting access to people who need it. We keep information only as long as we need it for the purposes above or as required by law, then securely delete or de-identify it.
If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
Your client accounts
When we manage things like your website, Google Business Profile or booking tools, we may have access to information about your customers. We use it only to provide our services to you, keep it confidential, and never use it for our own marketing.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you by emailing [email protected]. We will respond within a reasonable time, usually 30 days.
If you have a privacy concern or complaint, please email us first and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
NETALYST Corporation Pty Ltd · ABN 69 688 734 652 · Gold Coast, Queensland · [email protected]